Privacy Policy

We will collect, store, and use the following categories of personal information about you:

•  Your full name
•  Your address
•  Your contact details such as phone numbers and email addresses
•  Your employment status, salary and homeowner status
•  List any other categories of personal information which you take from customers that may
  be included on order forms, quotes, entered in to your systems etc

We collect personal information relating to you directly from you.

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

•  Where we need to perform the contract we have entered into with you
•  Where it is necessary for our legitimate interests or those of a third party and your interests
  and fundamental rights do not override those interests
•  To comply with relevant legislation and regulations
•  Where you have enquired about a product of ours or requested a catalogue

Our purposes for processing your data

•  Performing the contract that we have entered in to with you by providing you with the
  products and services that you have ordered
•  To provide you with a quote and the details of all available payment methods when you
  have shown an interest in our products and services.
•  To issue marketing material to you about the products and services we offer
•  To process a finance application for you
•  To contact you via telephone when you have completed the enquiry form online or
  requested a catalogue

There may be instances where it is necessary for you to share information with us containing special
categories of personal information or ‘sensitive personal data’. This relates to things such as details
of medical conditions which you may need to share with us so we are able to meet your specific
requirements when providing our goods and services.

Due to the sensitive nature of this information, we will only take it from you if you have given us
your explicit consent and it is necessary for us to do so. We will also inform you of what we will do
with this information and who we will share it with.

We may share your personal information with third parties where required by law, where it is
necessary to administer the contract we have entered in to you with you, or where we have another
legitimate interest in doing so.

Recipients of your data may include third-party service providers, other related business entities, a
regulator, or to otherwise comply with the law.

If you choose to fund your purchase with us using one of the finance products we offer to our
customers as a credit broker on behalf of lenders, we will share your data with the relevant lender
so they are able to process your finance application.

Where we do so, we will require third parties to respect the security of your data and to treat it in
accordance with the law.

We have put in place appropriate security measures to prevent your personal information from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition,
we limit access to your personal information to those employees, agents, contractors and other third
parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you
and any applicable regulator of a suspected breach where we are legally required to do so.

You have the right to:

•  Request access to, and a copy of, your personal information that we hold.
•  Request correction of the personal information that we hold about you if you believe it is
  incomplete or inaccurate
•  Request erasure of your personal information in specific circumstances, such as; if our
  processing of your personal information is based upon legitimate interests and you believe
  it is no longer necessary; or if you believe we have processed your personal data unlawfully
  or not for the purposes which it was intended.
•  Object to processing of your personal information where we are relying on a legitimate
  interest (or those of a third party) and there is something about your particular situation
  which makes you want to object to processing on this ground.
•  Request to restrict the processing of your personal information in specific circumstances,
  such as; you have requested that your personal information is corrected and want to
  restrict processing whilst we correct it; where you believe our processing is unlawful but do
  not want us to erase your personal information; where we no longer need to store your
  personal information but you require us to do so to enable you to exercise or defend a
  legal claim.
•  Data Portability in particular circumstances meaning that you can request for your
  personal information to be securely moved, copied or transferred from our IT environment
  to another. This only applies if our lawful basis for processing your data is consent or
  performance of a contract, and we are processing your data by automated means.

If you believe we have not complied with your rights, you can complain to the Information
Commissioner by visiting their website https://ico.org.uk/.

We do not conduct any automated decision-making or profiling activities whilst processing your
personal information.

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact our Data Protection Officer Terry Wood – email enquries@your-choice.uk.com or write to Hargreaves Building Services LTD, 590 Manchester Old Road, M24 4PW.

We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information. A third-party administrative company may be used to support our complaint handling processes.